Computer Support Administrator (CSA)

DecisionPoint is seeking experienced Computer Support Administrators. Individuals will provide user level support for the main Air Force networks NIPRNet, SIPRNet and the Air Force Sensitive Compartmentalized Information (AFSCI) network (previously called JWICS). The individual will be specifically tasked to support the 567 COG, but will be imbedded with the 92 COS at Joint Base San Antonio-Lackland (JBSA-Lackland) in San Antonio, Texas.  Work involves troubleshooting network issues, coordinating with the Base Comm office to resolve some issues, installing work stations, pulling cables, replacing monitors, etc

• Provide Tier 1 support for networks such as the Non-classified Internet Protocol Router Network (NIPRNet), the Secret Internet Protocol Router Network (SIPRNet), and the Air Force Sensitive Compartmentalized Information (AFSCI) network.

• Must be experienced in Microsoft 365 Windows based computer network operations.  

Clearance Required:
      • TS/SCI

Degree and Years of Experience:

      • Two (2) or more years’ experience related to Computer Support Technician (CST) or Computer Support Administrator (CSA) support on                similar networks to NIPRNet, SIPRNet, and AFSCI/JWICS.

Required Certifications:

      • DoD 8570 IAT Level II or 8140 Work Role Code 411 Intermediate or Advanced certification (current)

      • Possess, or be willing to obtain within 6-months of start date, an additional certification related to Microsoft Windows or Networking

Required Skills:

• Experience installing, relocating, configuring, troubleshooting, and repairing desktop computers, laptops, thin clients, and printers
• Experience in updating, patching, and troubleshooting Microsoft Windows based systems
• Experience loading, configuring, and troubleshooting software applications
• Must be responsive and able to interact with the users - experience in a customer-facing role and excellent customer service skills
• Must be self-motivated and able to perform with little to no supervision
• Experience monitoring and responding to internal support requests submitted to ticketing system and escalate irresolvable issues to appropriate department for resolution

Preferred Skills/ Qualifications:

• Experience working on Department of Defense (DoD) networks - USAF Standard Desktop Configuration (SDC)
• Experience using the Remedy & ServiceNow Ticketing System
• Experience in tracing lines, copper and fiber.
• Experience with Microsoft Windows Active Directory object creation, deletion, and attributes.
• Experience with administrative tasks in support of asset management such as notification of equipment location changes to the Equipment Custodian

Additional Requirements:

• May also need to pull cables to support the installation of new workspaces
• Positions available at JBSA-Lackland, Texas

• EEO and Affirmative Action Policy: DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.
• Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
• Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.