ServiceNow Developer

DecisionPoint seeks a ServiceNow Developer to support the U.S. Air Force Executive Airlift Communications Network program. The developer will design, configure, customize, and maintain ServiceNow capabilities supporting EACN and 89th Communications Squadron business and operational requirements. 

The ServiceNow Developer will develop workflows, dashboards, wireframes, and repeatable processes across IT Service Management, IT Business Management, and IT Asset Management modules. 

This position supports the Government Security Operations Center at Joint Base Andrews, Maryland, and is expected to require on-site performance. 

Note: By applying to this position, you acknowledge and consent to having your resume included in an active competitive government contract bid. 

The ServiceNow Developer will: 

• Provide full-spectrum ServiceNow development and platform support.  

• Design and implement workflows and wireframes aligned with Government business processes.  

• Configure and customize ITSM, ITBM, and ITAM modules.  

• Develop dashboards, reports, metrics, and trend-analysis capabilities.  

• Create repeatable processes that improve operational efficiency and user experience.  

• Translate technical and business requirements into ServiceNow solutions.  

• Support software configuration changes, system-design updates, and equipment upgrades.  

• Collaborate with Government stakeholders and DevOps teams during development sprints.  

• Develop, test, document, and deploy platform enhancements.  

• Troubleshoot application, workflow, integration, and performance issues.  

• Maintain technical documentation, configuration records, and development standards.  

• Support user acceptance testing and validation of new functionality.  

• Ensure ServiceNow solutions comply with applicable security and accessibility requirements.  

• Provide technical guidance and training to users and administrators. 

Clearance Requirement: 

Must hold an active Secret clearance. 

Education: 

Bachelor’s degree in Information Technology, Computer Science, Software Development, Information Systems, or a related field. 

Experience: 

• Minimum five years of ServiceNow development or administration experience.  

• Experience developing and customizing ServiceNow applications, workflows, forms, and dashboards.  

• Experience supporting ITSM, ITBM, and ITAM modules.  

• Experience gathering requirements and translating business processes into technical solutions.  

• Experience supporting federal, Department of Defense, or mission-critical environments preferred. 

Technical Knowledge: 

• Knowledge of ServiceNow application development, configuration, administration, and platform architecture.  

• Experience with Flow Designer, Workflow Editor, JavaScript, business rules, client scripts, and UI policies.  

• Familiarity with Agile development, sprint planning, testing, and release management.  

• Understanding of ITIL processes, including incident, change, knowledge, and asset management.  

• Ability to develop reports, dashboards, integrations, workflows, and user interfaces.  

• Familiarity with Section 508 and Department of Defense cybersecurity requirements. 

Certifications: 

• ServiceNow Certified Application Developer certification required at the time of contract award.  

• ServiceNow Certified Implementation Specialist–IT Service Management certification preferred.  

• Additional ServiceNow, ITIL, Agile, or cybersecurity certifications preferred. 
   

Skills: 

• Strong application-development and problem-solving abilities.  

• Excellent requirements-analysis and technical-documentation skills.  

• Strong attention to usability, quality, and process consistency.  

• Ability to collaborate with technical teams and Government stakeholders.  

• Ability to perform on-site duties at Joint Base Andrews, Maryland. 

Compensation: Anticipated salary range is $124,359.00–$136,813.00 per year

• EEO and Affirmative Action Policy: DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.
• Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
• Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.