Data Analyst (Reporting)

DecisionPoint seeks a Data Analyst (Reporting) to support enterprise analytics, KPI development, and operational performance reporting within a large federal and DoD-aligned mission environment. This role develops key performance metric calculations, monitors SLA adherence, analyzes alert data, and produces recurring weekly and monthly reporting packages for technical leaders and mission stakeholders. 

The Data Analyst ensures data accuracy, identifies performance trends, and provides actionable insights that enhance service reliability, operational efficiency, and situational awareness across the enterprise. 

This position is fully remote. 

Note: By applying to this position, you acknowledge and consent to having your resume included in an active competitive government contract bid. 

The Data Analyst (Reporting) will: 

• Develop KPI formulas and maintain metric definitions aligned with enterprise performance requirements. 

• Track SLA and OLA performance across service desk, engineering, infrastructure, and monitoring domains. 

• Analyze operational alert data to identify recurring issues, trends, and anomalies. 

• Publish weekly and monthly reporting packages with clear visualizations, summaries, and insights. 

• Support ad-hoc reporting requests from leadership, PMO, and technical teams. 

• Integrate data from monitoring systems, ticketing platforms, and operational data sources. 

• Validate data quality and ensure accuracy of published reports. 

• Provide trend analysis, forecasting, and performance insights to support operational improvement. 

• Maintain report templates, data dictionaries, and dashboard documentation. 

• Continuously refine reporting processes to increase automation and consistency. 

Clearance Requirement 

Must hold an active Secret clearance, supported by a Tier 3 background investigation. 

Education (Required) 

Bachelor’s degree in Data Analytics, Mathematics, Data Science, or a related field. 

Experience (Required) 

• Minimum 5 years of experience in data analysis, KPI reporting, or operational performance analytics. 

• Experience developing and maintaining operational KPIs, metrics, and SLA tracking. 

• Experience producing recurring reports in federal, DoD, or enterprise IT environments. 

• Experience analyzing alerts and operational data from monitoring or service management tools. 

Technical Knowledge (Required) 

• Proficiency in data visualization and reporting tools (Power BI, Tableau, or similar). 

• Strong understanding of KPI modeling, SLA calculations, and metric tracking. 

• Ability to work with SQL, data queries, and structured datasets. 

• Familiarity with IT operations and service management reporting needs. 

Technical Knowledge (Preferred) 

• Experience with automation workflows or ETL processes. 

• Familiarity with cloud or on-prem monitoring platforms. 

• Experience developing dashboards or trend analysis models. 

Certifications 

Required: 

• ITIL v4 Foundation 

Preferred: 

• Certifications in analytics or data visualization 

Skills 

• Strong analytical skills and attention to detail. 

• Ability to translate data into clear, actionable reporting. 

• Excellent written and verbal communication skills. 

• Ability to work cross-functionally with technical, operational, and leadership teams. 

• Strong organizational skills for maintaining recurring reporting cycles. 

• EEO and Affirmative Action Policy: DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.
• Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
• Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.