Tier 3 Systems Engineer

DecisionPoint seeks Tier 3 Systems Engineers to provide advanced infrastructure and cloud hosting support within a large federal and DoD-aligned mission environment. Tier 3 Engineers serve as the highest-level escalation point for complex system failures, performance degradation, environment stability issues, and cross-platform troubleshooting. 

This role conducts deep-dive diagnostics, performs root cause analysis, coordinates patching cycles, supports cloud system integrity, and develops engineering-level remediation strategies. The Systems Engineer partners closely with cloud, cybersecurity, application, and network teams to ensure optimal system performance and reliability across environments. 

This position is fully remote. 

Note: By applying, you acknowledge and consent to having your resume included in an active competitive government contract bid.

The Tier 3 Systems Engineer will: 

• Serve as the top-tier escalation point for complex technical issues impacting cloud hosting, infrastructure, or system performance. 

• Troubleshoot failures across distributed environments including production, test, and staging systems. 

• Conduct deep log analysis and correlation across system, application, and infrastructure layers. 

• Lead root cause analysis efforts for high-severity incidents and develop long-term corrective action plans. 

• Coordinate OS, cloud, and platform-level patching cycles with engineering and cybersecurity teams. 

• Support optimization of hosting environments for availability, performance, and resiliency. 

• Diagnose network, compute, storage, and virtualization-related issues affecting system behavior. 

• Validate system configurations, environment parity, and infrastructure-as-code deployments. 

• Collaborate with DevSecOps to improve automation, monitoring, and telemetry capabilities. 

• Update technical documentation, SOPs, and recovery procedures. 

• Assist in compliance activities related to IL5 controls, logging requirements, and security baselines. 

• Mentor Tier 1 and Tier 2 staff on advanced troubleshooting and diagnostic methodologies. 

Clearance Requirement 

Must hold an active Top Secret clearance, supported by a Tier 5 background investigation. 

Education (Required) 

Bachelor’s degree in Computer Science, Systems Engineering, Information Technology, or a related discipline. 

Experience (Required) 

• Minimum 6 years of experience in systems engineering, systems administration, cloud hosting, or enterprise infrastructure support. 

• Experience troubleshooting complex distributed systems, infrastructure components, and cloud-based environments. 

• Experience performing root cause analysis and diagnosing multi-layer issues using logs and telemetry. 

• Experience supporting patch cycles, configuration changes, and environment stability improvements. 

• Experience collaborating with cybersecurity, cloud engineering, and DevSecOps teams. 

Technical Knowledge (Required) 

• Strong understanding of cloud hosting architectures, server operating systems, and virtualization technologies. 

• Familiarity with monitoring tools, log aggregation platforms, and telemetry dashboards. 

• Knowledge of IL5 security requirements and secure system configuration practices. 

• Understanding of network fundamentals, storage systems, load balancing, and system performance tuning. 

Technical Knowledge (Preferred) 

• Experience with AWS or Azure cloud environments. 

• Familiarity with infrastructure as code (IaC) tools such as Terraform or CloudFormation. 

• Experience with CI/CD pipelines and automation frameworks. 

Certifications 

Required: 

• CompTIA Security+ 

• ITIL v4 Foundation 

Preferred: 

• AWS SysOps Administrator 

• Microsoft Azure Administrator 

• CompTIA CySA+ 

Skills 

• Strong analytical and diagnostic capabilities for complex system issues. 

• Excellent communication skills for translating technical findings to stakeholders. 

• Ability to work under pressure during system outages or high-priority incidents. 

• Strong attention to detail, documentation accuracy, and operational rigor. 

• Ability to collaborate across multiple engineering and operations teams. 

• EEO and Affirmative Action Policy: DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.
• Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
• Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.