Survivor Liaison

DecisionPoint seeks a Survivor Liaison to support a Department of Defense (DoD) enterprise initiative that enhances the systems and processes used to deliver timely, accurate, and compassionate services to survivors and beneficiaries. The analyst will work with stakeholders across Survivor Outreach Services (SOS) and Casualty and Mortuary Affairs (CMA) offices to capture business requirements, document workflows, and validate improvements to benefits processing, outreach coordination, and family engagement.

This position plays a critical role in transforming survivor-facing systems and processes, ensuring that data-driven tools and reporting mechanisms support efficiency, empathy, and transparency in survivor care.

This position is fully remote.

• Serve as a liaison with Survivor Outreach Services (SOS) and CMA offices, ensuring survivor- and benefits-related business requirements are accurately captured and communicated to development teams.
• Conduct requirements elicitation workshops, stakeholder interviews, and validation sessions to define system and process needs that improve support to survivors and beneficiaries.
• Document current-state (As-Is) workflows for survivor assistance, benefits management, and outreach coordination; design future-state (To-Be) processes to enhance responsiveness and visibility.
• Develop and maintain traceability documentation linking survivor-focused requirements to design specifications, data models, and acceptance criteria.
• Collaborate with developers and analysts to design data interfaces, dashboards, and reporting capabilities that support survivor case tracking, communication, and performance analytics.
• Participate in stakeholder validation and user acceptance testing (UAT) to confirm functionality meets operational and policy objectives for survivor support programs.
• Coordinate with other Service components to promote data consistency, interoperability, and equitable service delivery across DoD survivor programs.
• Support sustainment activities (Task Area 6) by maintaining updated documentation, monitoring key metrics, and identifying process improvements based on user feedback.
• Ensure all solutions and reporting methods align with applicable DoD directives, privacy standards, and benefits regulations.
• Provide periodic reports and recommendations to program leadership to enhance data integrity, operational transparency, and survivor experience.

Clearance Requirement:

• Must hold an active Secret clearance.

Education:

• Bachelor’s degree in Business Administration, Information Systems, Data Analytics, or a related field.

Experience:

• Minimum 7 years of experience in business analysis, requirements management, or process improvement in federal or defense programs.
• Experience supporting survivor services, benefits programs, or human capital systems is preferred.

Technical Knowledge:

• Proficiency in requirements documentation, workflow analysis, and stakeholder engagement using tools such as Microsoft Visio, Jira, or Confluence.
• Experience working in Agile or iterative development
• Familiarity with data visualization and BI tools such as Power BI or Tableau.
• Understanding of DoD survivor outreach, casualty affairs, and benefits programs and related policy frameworks.

Certifications (Preferred):

• Certified Business Analysis Professional (CBAP) or PMI Professional in Business Analysis (PMI-PBA).
• ITIL Foundation or Lean Six Sigma certification.
• Agile or Scrum certification.

Skills:

• Strong communication and interpersonal skills for engaging diverse stakeholder groups.
• Excellent analytical and documentation skills with attention to accuracy and detail.
• Ability to translate mission needs into structured, testable requirements.
• Collaborative mindset and commitment to continuous improvement in service of survivor families.

• EEO and Affirmative Action Policy: DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.
• Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
• Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.