DecisionPoint seeks a Senior Information Technology Project Manager (ITSD Manager) to oversee the operations, performance, and strategic development of the Technical Operations Center (TOC) and Information Technology Service Desk (ITSD). This leadership role is responsible for managing incidents, driving continuous service improvements, and ensuring compliance with established Service Level Agreements (SLAs). The Senior ITSD Manager will serve as a senior-level subject matter expert, managing stakeholder relationships and fostering strong customer engagement while guiding IT service delivery teams.
This position is fully on-site at one of the following locations:
The Senior ITSD Manager will apply comprehensive technical and management expertise and will:
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