Senior Program Manager (TOC Manager/Vendor Lead)

DecisionPoint seeks a Senior Program Manager (TOC Manager/Vendor Lead) to oversee contract performance, staff scheduling, and vendor coordination supporting the Cybersecurity and Infrastructure Security Agency (CISA). This position provides leadership and subject matter expertise to ensure quality delivery of IT services, compliance with performance standards, and alignment with CISA’s mission objectives. The TOC Manager/Vendor Lead will serve as a Subject Matter Expert (SME), managing contract requirements, leading audit and inspection activities, and ensuring service-level adherence across teams.

This position is fully on-site at one of the following Arlington locations:

• 4601 Fairfax Dr., Arlington, VA 22203 (Ballston)
• 1110 N Glebe Rd., Arlington, VA 22201 (Glebe)
• 4200 Wilson Blvd., Arlington, VA 22203 (Wilson)

The TOC Manager/Vendor Lead will possess the knowledge, skills, and leadership capabilities expected of a Subject Matter Expert (SME) and will: 

• Prepare presentations, reports, and manage staff schedules to maximize efficiency based on customer system specifications and skill requirements. 

• Lead audit and inspection activities, addressing identified gaps in a timely manner. 

• Ensure contractor performance metrics meet or exceed established quality levels through effective quality control processes. 

• Coordinate periodic status reports and communications with stakeholders on major incidents and issues via monthly customer teleconferences and ad hoc methods. 

• Provide weekly communication to Government management on issues, risks, accomplishments, Memorandum of Agreement (MOA) breaches, and contractor performance metrics. Deliver status updates to executive leadership and implement best practices for continuous improvement. 

• Respond within two (2) hours to requests for discussion or resolution of performance, service, delivery, or technical inquiries. 

• Manage the contract, coordinate requirements, and ensure contractor support aligns with government priorities and objectives. 

• Assign, schedule, and support contractor employees, subcontractors, and resources across the program. 

• Oversee the delivery of IT services and support to CISA and its customers, ensuring alignment between all service functions and adherence to Service Level Objectives (SLOs). 

• Collaborate with other CISA contractors to provide advance awareness, training, and SOPs for operational changes and break/fix tasks. 

• Must be able to obtain and maintain a favorable suitability determination (Public Trust background investigation). 

• 5+ years of IT contract/program management experience required.

• Bachelor’s degree in Computer Science, Information Technology, or a related field (an additional 10 years of experience may substitute for a degree). 

• Certifications: ITIL 4 certification is required. 

• Technical Knowledge: Expertise in IT service management, audit coordination, performance monitoring, and vendor oversight. 

• Skills: Strong leadership, communication, and stakeholder engagement skills; ability to oversee quality control processes, lead incident response coordination, and manage large teams. 

• Federal experience (preferred). 

• EEO and Affirmative Action Policy: DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.
• Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
• Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.