Help Desk Support Specialist

DecisionPoint Corporation is seeking a Help Desk Support Technician to help provide Information Technology (IT) services supporting the United States Army Network Enterprise Technology Command (NETCOM). Contractor support will primarily be required in the NETCOM Headquarters, subcommand organizations and other NETCOM supported locations, globally. The program involves IT support to NETCOM and NETCOM-supported organizations for Department of Defense Information Network (DODIN) hardware, software, data, applications, tools, and systems used by the Army. Organizations supported include the NETCOM Assistant Chief of Staff, G-6 with business operations, Cybersecurity, Knowledge Management Integration (KMI), Army Enterprise Service Ownership/Development, Capability Management, and Content Management requirements.

This position is onsite in Ft. Huachuca. 

• Help Desk Support in support of the NETCOM G6 effort, focused on Information Management Office (IMO) duties.
• You will provide oversight to the Help Desk Support Team and provide support as needed for customer service for problem resolution regarding desktop applications that are currently being used/in development/or future requirements that are part of the NETCOM environment. 
• Excellent customer service skills are a must, along with verbal and written skills. 
• You will quality check all provided inputs to the book of knowledge for each application upon resolution of issues. 
• Must be able to work in a collaborative team environment.

• Active Secret Clearance Required
• High School Diploma with minimum of 2 years relevant help desk support experience required
• Security+ Certification required 
• Knowledge of the following systems:
  • Ticketing Systems
  • Microsoft Applications including MS Teams
  • Active Directory

• EEO and Affirmative Action Policy: DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.
• Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
• Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.